Frequently Asked Questions
Everything you need to know about ordering and caring for your PlantingTree greenery.
How do you ensure plants stay healthy during shipping?
We use specialized, reinforced packaging designed to secure the root ball and protect the foliage. Our shipping process is optimized to spend the minimum amount of time in transit, ensuring your plants arrive fresh and hydrated.
When is the best time to plant my new trees or shrubs?
While you can plant year-round as long as the ground isn't frozen, spring and fall are ideal. We include a comprehensive planting guide with every order to help you establish your plants successfully.
Do you offer a growth guarantee?
Yes, we stand behind our plants. We offer a 5-day freshness guarantee upon arrival and a 1-year extended warranty option to ensure your landscape thrives for seasons to come.
What should I do if my plant arrives damaged?
Please take photos of the damage and contact our customer support team within 48 hours of delivery. We will review the images and arrange for a replacement or store credit immediately.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our nursery, you will receive an email with a tracking number so you can monitor its journey to your doorstep.
Are the plants I receive the exact size listed on the website?
We categorize our plants by pot size (e.g., 1 Gallon, 3 Gallon). While heights can vary slightly based on the season and pruning schedules, we ensure every plant meets our strict maturity and root-health standards.